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SRNTS

 Course Overview

Step into the future of enterprise innovation with Dynamics 365 Customer Engagement (CE), the Power Platform, and Azure. This training delivers a unified journey across Microsoft’s most powerful technologies, equipping you to design intelligent apps, automate workflows, integrate cloud services, and deliver customer‑centric solutions at scale. Through immersive hands‑on labs and real‑world case studies, you’ll master extending Dynamics 365 with Power Apps and Power Automate, managing data securely with Dataverse, and leveraging Azure for advanced integration, AI, and scalability. By the end of the program, you’ll be ready to architect enterprise‑grade solutions that accelerate innovation, enhance customer engagement, and drive digital transformation across industries.

Audience

  • Aspiring professionals eager to build careers in enterprise applications and cloud innovation.

  • Power Platform developers looking to extend apps and workflows with Dynamics 365 CE and Azure.

  • IT professionals and solution architects modernizing enterprise systems with scalable, cloud‑based solutions.

  • Business analysts and citizen developers seeking to automate processes, enrich insights, and deliver customer‑centric apps.

 Pre‑requisites

  • Basic familiarity with Power Platform (Power Apps, Power Automate, Power BI).

  • Understanding of Dynamics 365 CE concepts (entities, forms, workflows helpful but not mandatory).

  • Foundational knowledge of cloud computing or Azure services (recommended).

  • Access to a Microsoft 365 or Dynamics 365 environment for hands‑on practice.

  • A growth mindset and enthusiasm to explore enterprise‑scale innovation.


 Key Benefits

    • Unified Expertise: Gain mastery across Dynamics 365 CE, Power Platform, and Azure in one integrated program.

    • Hands‑On Mastery: Learn to design, customize, and deploy enterprise solutions with real‑world scenarios.

    • Career Acceleration: Acquire highly sought‑after skills in cloud, low‑code, and enterprise application development.

    • Seamless Integration: Connect apps, workflows, and data across Microsoft 365, Dynamics 365, and Azure services.

    • Enterprise‑Scale Impact: Deliver secure, scalable, and intelligent solutions that transform customer engagement.



    • Module 1: Fundamentals of Power Platform & D365 CE (10 hrs)

    • Introduction to Power Platform architecture

    • Role of Dataverse in Dynamics 365 CE

    • Overview of CE apps: Sales, Customer Service, Marketing, Field Service

    • Environment setup, licensing, and solution management

    Module 2: Configuration & Customization in D365 CE (12 hrs)

    • Entities, fields, and relationships

    • Forms, views, dashboards, and charts

    • Business rules and workflows

    • Security roles, teams, and hierarchy security

    Module 3: Canvas & Model-Driven Apps (10 hrs)

    • Building Canvas Apps with Power Fx

    • Responsive design and reusable components

    • Model-driven app customization

    • Integration with Dataverse and external connectors

    Module 4: Power Automate & RPA (10 hrs)

    • Cloud flows, instant flows, scheduled flows

    • Advanced data operations and expressions

    • Integration with Dataverse, SharePoint, Teams, Outlook

    • Power Automate Desktop (RPA) for UI automation

    Module 5: Power BI & Analytics (8 hrs)

    • Embedding Power BI in D365 CE

    • Building dashboards and reports

    • Row-level security and governance

    • Real-world scenarios: Sales and Service analytics

    Module 6: Plugin Development & JavaScript (12 hrs)

    • Plugin architecture and execution pipeline

    • Writing and registering plugins with C#

    • Debugging and error handling

    • Client-side scripting with JavaScript (form events, Web API calls)

    Module 7: PCF Controls & Extensibility (8 hrs)

    • Introduction to PowerApps Component Framework (PCF)

    • Control lifecycle and manifest

    • Building custom controls with TypeScript/React

    • Deployment and governance

    Module 8: Integration & Dual Write (10 hrs)

    • Dual Write between Dataverse and Finance & Operations

    • API integration with external systems

    • Azure Logic Apps and Service Bus integration

    • Hybrid scenarios with custom connectors

    Module 9: Azure Services in Power Platform Context (12 hrs)

    • Azure Functions for custom business logic

    • Azure Service Bus for messaging

    • Azure Data Factory for ETL and data movement

    • Azure Key Vault for secure secrets management

    Module 10: CI/CD & ALM (8 hrs)

    • Application Lifecycle Management in Power Platform

    • Managed vs unmanaged solutions

    • CI/CD pipelines with Azure DevOps and GitHub Actions

    • Environment strategy and deployment best practices

    Module 11: Hands-On Labs & Capstone Project (10 hrs)

    • End-to-end customization of a CE app with Canvas + Automate + BI

    • Plugin + PCF control development for advanced scenarios

    • Integration with Azure Functions and Service Bus

    • Capstone: Full enterprise solution deployment with CI/CD

    🎯 Learning Outcomes

    • Master configuration, customization, and development in D365 CE

    • Build Canvas, Model-driven, and Portal apps with Dataverse integration

    • Automate processes with Power Automate and RPA

    • Extend functionality with Plugins, JavaScript, and PCF controls

    • Integrate Power Platform with Azure services for enterprise-scale solutions

    • Apply CI/CD and ALM best practices for governance and deployment

    Enrollment Form

    If you have no pending queries and feel confident after completing the trainer assessment session and reviewing earlier batch recordings, please proceed by filling out the form below to officially enroll in the SRNTS Training Program.

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    💬Need Assistance?

    If you have any questions about the training program or the enrollment process, our support team is here to help. You can reach us through the following channels:

    • 📱 WhatsApp Chat – Quick and convenient messaging support

    • 📞 Direct Call – Speak with our team instantly

    • 📧 Email Support – Get detailed assistance via mail