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Course Overview 
​AI Chatbot Development Trainingis a hands-on program designed to teach participants how to design, build, integrate, and deploy intelligent conversational applications using modern AI technologies and low-code platforms. The course covers chatbot architecture, prompt engineering, natural language understanding, knowledge grounding, API integration, workflow automation, and deployment strategies. Through practical projects and real-world scenarios, learners gain the skills needed to create business-ready AI assistants for customer support, internal operations, HR, sales, and productivity.

Audience
Power Platform developers and consultants
Software developers and full-stack engineers
Business analysts and solution architects
Microsoft Copilot and AI enthusiasts
IT professionals looking to implement AI solutions
Students and fresh graduates interested in AI development
Entrepreneurs building AI-powered products
Digital transformation teams and automation specialists
Customer support and operations professionals
Anyone interested in creating intelligent chatbots without extensive AI experience

Pre-requisites
Basic understanding of programming or low-code development concepts
Familiarity with web applications or business applications
Basic knowledge of APIs and JSON is helpful but not mandatory
Understanding of databases or data sources is beneficial
A willingness to learn AI concepts and experiment with prompts
No prior machine learning experience required
Basic computer skills and internet access for hands-on labs

Key Benefits
Learn to build AI-powered chatbots from scratch
Understand prompt engineering and conversational design best practices
Integrate chatbots with enterprise data sources and external APIs
Automate business processes using AI-driven conversations
Create chatbots for customer service, HR, sales, and internal support
Gain hands-on experience through practical projects and case studies
Learn deployment, testing, monitoring, and optimization techniques
Improve productivity by leveraging generative AI capabilities
Build a portfolio of chatbot solutions for professional growth
Develop industry-relevant skills that are in high demand across organizations

Curriculam

AI Chatbot Development for Power Platform – 20-Hour Curriculum

Module 1: Introduction to AI Chatbot Development (2 Hours)

  • Overview of conversational AI and chatbots
  • Power Platform chatbot ecosystem
  • Business use cases and solution architecture

Module 2: Prompt Engineering and Conversation Design (2 Hours)

  • Writing effective prompts and system instructions
  • Designing conversational flows
  • Managing context and improving response quality

Module 3: Building Chatbots with Copilot Studio (3 Hours)

  • Creating chatbot topics and intents
  • Configuring generative AI responses
  • Implementing actions and conversation logic

Module 4: Integrating Chatbots with Power Apps (3 Hours)

  • Embedding chatbots into Canvas and Model-driven Apps
  • Connecting with Dataverse
  • Enhancing user experiences with AI-powered interactions

Module 5: Automating Processes with Power Automate (3 Hours)

  • Triggering flows from chatbot conversations
  • Automating approvals, notifications, and business tasks
  • Integrating chatbots with backend workflows

Module 6: Knowledge Sources and External Integrations (2 Hours)

  • Connecting chatbots to Dataverse, SharePoint, SQL Server, and external APIs
  • Using enterprise data to provide intelligent responses

Module 7: Security, Testing, and Deployment (2 Hours)

  • Authentication and authorization
  • Chatbot testing and debugging
  • Monitoring, governance, and deployment best practices

Module 8: Hands-on Capstone Project (3 Hours)

  • Build a complete AI-powered chatbot using Copilot Studio, Power Apps, Power Automate, and Dataverse that can answer user queries, automate business processes, retrieve enterprise data, and interact with external systems.

Total Duration: 20 Hours